Returns and refunds
You can return an unused item in its original packaging within 30 days of receiving it if you change your mind. Email cart.and.co.au@gmail.com with your order number before you post it, and we will send the return address.
You pay the cost of posting a change-of-mind return back to us. Use a tracked service and keep the receipt. After we receive the item, we refund the item price to your original payment method. We do not refund the original delivery charge, including Shipping Insurance.
This 30-day window is our store policy for a change of mind. It does not limit your rights under the Australian Consumer Law.
Faulty, damaged, or not as described
Email us the order number, a short description, and photos of the item and the packaging. This applies even if the item was on sale. You do not have to use the 30-day change-of-mind window.
You do not pay for the return. If a small item needs to be posted back, keep the postage receipt. Once we confirm the problem, we repay that reasonable postage. If we refund you, the refund includes the delivery charges you paid us. If we can resolve it from the photos, you will not need to post it back.
For a major problem you can ask for a refund or a replacement. For a minor problem we will repair, replace, or refund the item.